| Secure On-Line Shopping Cart |
You may use our Secure
On-Line Shopping Cart for all of your shopping. It's
easy and convenient! And, it's the most reliable and
secure way to place your order. We confirm all on-line
orders by email. |
| Shipping Charges |
We charge a flat $10 per order for
shipping/handling. Some larger/heavier items are subject
to an additional charge. 2nd Day or Next Day Air priority
delivery is available at cost. Shipments outside the
USA are billed for actual shipping cost. |
| Telephone Orders |
Call 1-800-636-6630 or (530) 333-1683. We
also ride, so you may get an answering machine. When leaving
a message, tell us your name, telephone number and best
time to call. We will return your call promptly. If you do
not hear back within a reasonable time, please call again. |
| E-Mail Orders |
Due to security considerations, listing
your Credit Card information in an email is NOT recommended. However,
you can call first and provide your credit information
by phone (name on card, number, and exp. date). Thereafter,
you can then email your orders to . Make
sure to include your telephone number, name, address,
order instructions and the last four digits (only) of your
credit card number. We will confirm your order by email. |
| Fax Orders |
Call (530) 333-4835 (24 hours a day,
7 days a week). Make sure you include your phone
number or email address, name, address, order instructions,
and MasterCard or Visa information (name on card, number,
and exp. date). We will confirm your order by phone or
email. |
| International Orders |
Orders from outside the U.S. are welcome. However,
payment must be made by either MasterCard or Visa. Orders
are shipped via airmail. You will be charged for actual postage
costs. |
| Payment |
We accept Checks, Money Orders, and most
Credit Cards:
    |
| Check Policy |
Bank checks or money orders are preferred, but
personal checks are accepted if name, current address, phone
number and driver's license number are provided.
CHECKS RETURNED FOR INSUFFICIENT FUNDS ARE
SUBJECT TO A $25 SERVICE CHARGE. |
| Return Policy |
COOL TACK Guarantees Satisfaction! We
will do everything we can to correct any problems with
your purchase.
All returns and exchanges must be received within
15 days from the day you received the order. Return
the item with invoice/receipt stating reason for return,
insured, postage paid.
You will receive a refund, minus original shipping
costs. Merchandise must be in UNUSED CONDITION! Returns
over 15 days, up to 30 days, will receive credit only
and may be charged a 15% restocking fee. NO RETURNS
OVER 30 DAYS!
Special Orders (BioThane or Beta-Series), Insert
Pads or Heart Rate Monitors can be returned ONLY if materials
or workmanship are defective. Such items will be repaired
or replaced as appropriate. |
| Limitation of Liability |
In no event shall the seller, Cool Tack,
be liable for special, incidental or consequential damages,
or for damages in the nature of penalties. Seller is
a distributer of products manufactured and warranted by
others. The goods sold are furnished "as is" by the seller
and are subject only to the manufacturer's warranty. Seller
makes no warranty, express or implied, of fitness for a
particular purpose. Horses are strong and unpredictable
creatures, it is therefore the responsibility of the owner
to assess fitness and suitability of a product for his
own horse. |
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